How a Custom Order Moves From Request to Delivery
From the moment a retailer submits a custom jewelry request to the moment it ships, every step is tracked and coordinated — across sourcing, production, and delivery.
Part 1: Sourcing & Selection
Retailer Submits Order
The retailer captures the customer's request: reference images, stone and metal preferences, sizing, budget, and deadline.
Order Broadcast to Manufacturers
The request goes out to every qualified manufacturer at once — based on capacity, materials, and job history — with a response deadline.
Manufacturers Respond
Each manufacturer submits a price and turnaround time in a standard format, and can request clarification if needed.
Retailer Compares & Selects
The retailer sees every quote and timeframe in one view, sortable by price, speed, or track record — with final say always theirs.
Part 2: Production & Delivery
Manufacturer Confirmed
The winning manufacturer is notified and the job moves to production. Others are notified too, rather than left waiting.
Design Sign-Off
The manufacturer sends a sketch or 3D render for approval before physical work begins, locking the design before production starts.
Production Tracking
Progress is logged at each build stage, with an early flag if a delay looks likely, before the deadline is missed.
Quality Check
Before shipping, the finished piece is checked against the original spec — stone, size, metal, and design details.
Delivery & Feedback
The piece ships, and the manufacturer's performance — on-time delivery, quote accuracy, quality — feeds into the next quote comparison.
Every Custom Order, Tracked End to End
This is the coordination layer that used to run on phone calls and guesswork — now tracked end to end, for every custom order.